BUSINESS ANALYTICS · PRODUCT · AI

I turn complex business problems into measurable systems.

MBA-trained analyst and product builder combining customer insight, data, and AI to improve decisions, workflows, and service outcomes.

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Customer insight programs

Business performance analysis

Decision-support systems

AI-assisted product delivery

Currently

I currently work as a Marketing and Business Performance Analyst at the Société de transport de l'Outaouais, contributing to projects across business analytics, performance, customer experience, and process improvement.

Last updated: June 2026

Professional Case Studies

Work developed in-role, grounded in operational data, customer evidence, and business constraints.

CUSTOMER INSIGHTS

Voice of Customer Program

Research design · Analysis · Executive reporting

Anonymized case study

A recurring customer-listening program connecting survey findings, executive reporting, and service-improvement planning.

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How do you translate qualitative feedback into a repeatable, evidence-based improvement cycle?

ACCESSIBLE SERVICE EXPERIENCE

Paratransit Customer Experience

Program design · Customer research · Data governance

Anonymized case study

A bilingual satisfaction program covering key service moments, consent, accessibility, and responsible data governance.

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How do you measure and improve an accessible transit service while respecting privacy and bilingual requirements?

BUSINESS PERFORMANCE

Return-to-Office Revenue Model

Business analysis · Scenario modeling · Decision support

Anonymized case study

An analysis of how changing workplace attendance patterns could influence transit demand and revenue planning.

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What does a return-to-office shift mean for transit ridership and revenue — and how do you model the scenarios?

AI Systems & Hackathons

Public AI projects with explicit evidence labels and transparent limitations.

AGENTIC FRAUD INVESTIGATION

Matchday Pulse

Product definition · Architecture · Integration · Testing

Completed and submitted Synthetic data

An autonomous investigation workflow moving from a vague anomaly to a traceable recommendation using synthetic transaction data.

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Can an agent move from raw anomaly signal to a structured recommendation without human prompting at each step?

PRIVATE EDGE AI

EdgeVoC

Product design · Local AI workflow · Evidence validation

Submitted / frozen Local execution

A local edge-AI workflow that turns customer feedback into themes, pain points, risk signals, and an executive brief without using an external AI API.

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Can customer feedback analysis run entirely on-device, without sending data to an external model?

PERMISSION-GATED AI WORKFLOWS

CaseRelay

Workflow design · Agent governance · Deployment

Submitted / frozen Safe preview

A permission-gated AI workflow for sensitive customer cases, requiring human approval before protected execution.

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How do you keep human authority visible and enforceable in an AI workflow that touches sensitive cases?

Credentials

Credentials & Trust

Education

MBA — Business Analytics

Université Laval

BSc — Finance

Université du Québec en Outaouais

Tools

Power BIExcelSQLPythonFigma

Languages

French

Fluent

English

Professional

IN DEVELOPMENT

Master Workflow Builder

A developing methodology for defining, validating, auditing, and improving complex workflows while keeping decisions, evidence, and human authority explicit.

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