Selected work
Case studies from professional practice and public AI projects. Professional work is anonymized; AI projects carry explicit evidence labels and transparent limitations.
Professional Case Studies
Professional Case Studies
Work developed in-role, grounded in operational data, customer evidence, and business constraints.
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Customer insights
AnonymizedVoice of Customer Program
Research design · Analysis · Executive reporting
A recurring customer-listening program connecting survey findings, executive reporting, and service-improvement planning.
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Accessible service experience
AnonymizedParatransit Customer Experience
Program design · Customer research · Data governance
A bilingual satisfaction program covering key service moments, consent, accessibility, and responsible data governance.
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Business performance
AnonymizedReturn-to-Office Revenue Model
Business analysis · Scenario modeling · Decision support
An analysis of how changing workplace attendance patterns could influence transit demand and revenue planning.
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AI Systems & Hackathons
AI Systems & Hackathons
Public AI projects with explicit evidence labels and transparent limitations.
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Agentic fraud investigation
Completed and submittedMatchday Pulse
Product definition · Architecture · Integration · Testing
An autonomous investigation workflow that turns a vague anomaly into a traceable fraud recommendation using synthetic transaction data.
Synthetic data Public evidenceView project → -
Private offline feedback analysis
Submitted / frozenEdgeVoC
Product design · Local AI workflow · Evidence validation
A local edge-AI workflow that turns customer feedback into themes, pain points, risk signals, and an executive brief without using an external AI API during inference.
Local execution Public evidenceView project → -
Permission-gated AI workflows
Submitted / frozenCaseRelay
Workflow design · Agent governance · Deployment
A permission-gated AI workflow for sensitive customer cases, requiring human approval before protected execution.
Safe preview Public evidenceView project → -
Safety-gated robotics simulation
Submission accepted and scoredSafety-Gated Pusher
Safety logic · Simulation workflow · Signed evidence
A MuJoCo robotic-pushing workflow that checks a planned action against a no-go safety constraint before execution and records Ed25519-signed evidence.
Public evidence Signed evidence Observed scoreView project →